Reg Wing access

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    • February 12, 2017 at 2:40 PM #10808
      crowdofone
      Participant

      I’ve logged in, out and in. Always shows Patti’s new Red Wing (beyond performance video) as unavailable unless I log in. Hmmm.

    • February 12, 2017 at 3:45 PM #10809
      Casey Willis
      Keymaster

      Hi, Crodofone.

      Do I understand correctly that you are logged in to begin with and then when you navigate to Patti’s Red Wing lesson, you see the public video vs. the paid lesson? And you have to log in again before proceeding? We have been having some weird caching issues recently on the site.

      Or am I misunderstanding the issue?

      Could you please confirm the issue as well as provide your device, OS and browser info?

      Thanks in advance.

      C

    • February 12, 2017 at 5:59 PM #10810
      crowdofone
      Participant

      Hi Casey,

      I can confirm that after logging in and navigating to Patti’s Red Wing lesson, I always see the public video while the extras are always stamped “sign up to view.” This is happening only with this one lesson and I can also now confirm that it only happens with Firefox 51.0.1 under Windows 10 and does NOT happen when I log in with Chrome.

    • February 12, 2017 at 7:52 PM #10811
      crowdofone
      Participant

      Looks all fixed a couple of hours later. Thanks for your time and attention Casey.

      • February 12, 2017 at 10:29 PM #10812
        Casey Willis
        Keymaster

        Well, I’d like to take credit for the fix, but I didn’t actually change any cache settings on the server side. The problem that fixes itself isn’t fixed…

        That said, I have a support ticket into one of our service providers to take a look.

        Please do keep me posted if the issue presents itself again. Thanks!!

        C

    • February 21, 2017 at 9:03 PM #10842
      Casey Willis
      Keymaster

      OK, guys. I finally have a resolution to this issue. It sounds like one of our server settings was modified during an unplanned outage at our hosting provider. That setting had to do with some server caching issues. The tech team finally traced out the root cause.

      Please let me know if you continue to experience logging out issues…Thanks for your patience!!!

      Casey

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