FAQs

How does video A/B looping work??

User-defined custom video looping is one of the features which make this site so helpful. Our specialized video player allows you to drag points marked “I” and “O” (for in and out) on the play line of each video lesson. We recommend that you use the “I” and “O” keys on your computer to for the most accurate looping results. Once you have set your in and out loop points, the video automatically returns to the “I” point you set when it reaches the “O” point. This is exceptionally helpful when working on a challenging passage. You never have to put your fiddle down to back up and restart a lesson; the section of video you looped automatically repeats over and over until you press pause. To access this feature, simply click on the AB symbol located in the lower right hand corner of each video player. Our members have given us some great feedback on our video looping feature!

Can I slow video playback speed down???

Yes – you can slow down video playback in 10% increments. Being able to slow down both performance (to play along with) and lesson videos is another great feature that comes with paid membership. The audio pitch of slowed down videos remains the same as the regular speed video, and videos may be slowed down to 50% with audio still playing. To slow any lesson down, just click the 1X symbol in the lower right hand corner of the video player window. Then you can select the speed at which you’d like the video to play.

Can I both slow down videos and use A/B looping at the same time???

Yes you can! You can select a section of a video to be looped and then slow the video playback speed. Being able to concurrently use custom video looping and video speed controls is especially helpful when studying a difficult passage.

Just a heads-up: Video looping and video speed functions may not work on all mobile devices. This feature requires a web browser capable of rendering HTML 5. Desktop computers, laptops, and tablets generally support these features, while some older phones may not.

To test out the video playback speed and looping features on your system now, check out our free full fiddle tune lesson modules.

How does membership work? Will I have to enter payment information each subscription period?

Fiddlevideo.com membership plans automatically renew without any action required on your part. You don’t have to do anything to retain access to the site if you wish to continue membership except for occasionally updating your credit card or Paypal information.

If you wish to purchase one period but not renew at the end of that period, just sign up for the subscription option that best fits your needs and cancel the next day. Your access to paid content will remain in place for the entire period, but you will not be charged for future billing periods. Your access to the paid lesson content will expire at the end of the initial subscription period.

As a Fiddlevideo member, can I request that a specific tune be taught?

Fiddlevideo instructors do consider member requests when they select what tunes they wish to teach. To request a specific tune, feel free to post in the Fiddlevideo Forum. Prior to the start of a recording session, each instructor reviews the listing of tunes that have been requested by members…your tune might get selected for a lesson!! Tunes that don’t make the cut for a specific recording session are held over for consideration in future recording sessions.

How do I upload a profile picture so it shows when I post in the forum or make a comment on a video?

To upload or change a profile picture, click on your name on the right hand sidebar (under the Login/Profile section). Then click on the Profile link. In this section, you can upload a profile photo or change your existing photo.

How do I cancel my subscription when I decide I’m done with membership?

You can cancel or pause your subscription at any time within your account settings (must be logged in to access). When you cancel a subscription, your access remains until the end of your billing cycle, and then you are not charged for the next period.

How does the pause membership feature work?

If you choose to pause instead of cancel your subscription, you will continue to have access until your current subscription reaches its expiration date. For example, if you pause the 15th of the month but your current subscription is set to renew the 20th, you will have access to the paid, members-only content until the 20th. On the 20th, you will lose access until you resume billing/access in your account settings.

Pausing and un-pausing a subscription within the same payment cycle will have no effect on your billing or access to lesson content. For instance, if you signed up for an annual plan, pause your membership part way through the subscription cycle and then un-pause before the end of your subscription cycle, there will be no effect on either your access to lesson content or your repeating payment. The pause feature allows you to take a break and then return to the site as without having to resign up for access and enter new payment information.

My payment method expired/my subscription cancelled. How do I re-enable my membership?

If your payment method expires and your Fiddlevideo subscription cancels due to outdated payment info, you can update your payment information and the transaction associated with your subscription will attempt to process in a couple of days. The way to update your payment information depends on how you initially paid for site membership (Stripe credit card or PayPal).

Stripe: If you paid for your Fiddlevideo subscription by entering a credit card directly into the Stripe credit card gateway, you can update your payment info within your account settings (you must be logged in to access).

PayPal: If you paid for your Fiddlevideo subscription using PayPal, please follow the below instructions to update your PayPal information associated with your Fiddlevideo repeating subscription:

Log in to your PayPal account.

• Click Profile near the top of the page.
• Click My money.
• Click Update in the My preapproved payments section.
• Click the name of the merchant for the agreement you want to change.
• Click Change beside Backup Funding Source in the Funding Source section.
• Select the payment method you’d like to use and click Save.

Paypal will use that updated payment information for the next recurring payment taken for your Fiddlevideo subscription. More info about updating your PayPal account can be found here.

If your Fiddlevideo membership has cancelled and you are unable to update your payment information to continue a prior subscription, you can also simply log into the site (make sure you’re logged in!) and sign up for a new subscription to enter new payment info at checkout. Feel free to reach out to The Fiddlevideo Team at info@fiddlevideo.com if you need any assistance.

Can I pay for membership using currency other than USD?

Yes you can. Foreign currency payments are welcome. All payments are processed in $USD by PayPal or Stripe Credit Card processing, depending on which payment method you choose. Foreign currency payments are processed and converted to USD by PayPal or Stripe on the date of each transaction. Please be aware that the foreign currency rate fluctuations may affect the cost of repeating transactions.

If this FAQ didn’t answer your questions, you can always just contact us here.